FAQ

Straight answers on delivery, returns, sizing, leather care and payments. Can't find what you need? Contact us.

Where do you deliver?
We deliver to addresses in the United Kingdom only - England, Scotland, Wales and Northern Ireland. We do not ship outside the UK.

How much does delivery cost?
Delivery is free on every UK order with Royal Mail Tracked, with no minimum spend and no surcharges.

What is your order cut-off time?
Our order cut-off time is 2:00 PM (UK time). Orders placed before 2:00 PM (UK time), Monday to Friday, begin processing the same day; later orders, weekend orders and bank-holiday orders begin processing the next day (Monday to Friday).

How long does delivery take?
Processing takes 1 - 2 days (Monday to Friday) and Royal Mail Tracked transit 2 - 3 days (Monday to Friday), so orders arrive within 3 - 5 days (Monday to Friday). Orders placed before our 2:00 PM (UK time) cut-off, Monday to Friday, begin processing the same day.

Which carrier do you use?
Every order travels with Royal Mail Tracked and is dispatched from Leicester.

How do I track my order?
You receive a tracking number by e-mail when your order is dispatched. You can also follow your order at any time on our Track Your Order page with your order number and e-mail address.

What is your return policy?
You can return any item within 30 days of delivery for a full refund of the product price, with no restocking fee. This is in addition to your 14-day statutory right to cancel under the Consumer Contracts Regulations 2013.

How do I start a return?
E-mail contact@marvexz.shop with your order number. We reply within 24 hours (Monday to Friday) with your return instructions; returns are posted to 75 Sharmon Crescent, Leicester, LE3 6NY.

Who pays for return shipping?
For change-of-mind returns you pay the direct cost of returning the item. For faulty, damaged or incorrect items we cover every cost and send a prepaid label.

When will I receive my refund?
Refunds go back to your original payment method within 5 days (Monday to Friday) of receiving and inspecting your return, and never later than 14 days. Your bank may take a further 3 - 5 days (Monday to Friday) to show the credit.

Can I exchange for a different size?
Yes. Contact us within 30 days of delivery and we will reserve the new size, subject to availability. You send the original back (return postage is paid by you unless the item is faulty or we sent the wrong size) and we dispatch the new size free of charge.

Can I return a jacket I have tried on?
Yes - you can try a jacket on indoors to check the size, as you would in a shop. For our voluntary 30-day returns, items must be new: unworn and never used, with the tags attached and in the original packaging. Your statutory rights are not affected.

Do you accept returns of items that are not faulty?
Yes. We accept both faulty and non-faulty (change-of-mind) returns within 30 days of delivery. Returns are sent back to us by mail (post).

What if my item arrives damaged or faulty?
E-mail us photos with your order number as soon as possible after delivery. We send a replacement or a full refund at no cost to you. Your rights under the Consumer Rights Act 2015 always apply.

Can I cancel my order?
Yes. Orders not yet dispatched are cancelled and refunded in full. After dispatch you can still cancel within 14 days of delivery under your statutory right, or return the item within our 30-day returns window.

How do your sizes work?
Our jackets use UK men's chest sizing: S fits a 36 - 38 inch chest (91 - 97 cm), M 38 - 40 inch (97 - 102 cm), L 40 - 42 inch (102 - 107 cm), XL 42 - 44 inch (107 - 112 cm) and XXL 44 - 46 inch (112 - 117 cm). Every product page has a size guide with body chest measurements in inches and centimetres, plus the back length.

What if I am between sizes?
Biker and cafe racer jackets are cut close to the body; bombers and the aviator have more room. Choose your usual size, or size up on a biker jacket if you want to wear a thick jumper underneath. If you are unsure, e-mail us your measurements and we will recommend a size.

What leather do you use?
Each product page names the leather. Our biker, cafe racer, bomber, hooded and overshirt styles are lambskin, which is soft and light; the Knighton biker, the Narborough aviator and the Belgrave trucker are cowhide, which is sturdier and breaks in with wear. The Narborough collar and lining are faux shearling (polyester), not fur.

How do I care for a leather jacket?
Do not machine wash or soak it. Wipe marks with a soft damp cloth, let rain dry naturally at room temperature away from radiators, condition the leather once or twice a year with a leather conditioner and store it on a broad hanger. For deep stains use a specialist leather cleaner.

Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely through Shopify Payments.

Are there any extra taxes or fees at checkout?
No. All prices are in pounds sterling (GBP) and the price shown is the price you pay - no extra taxes or fees are added at checkout, and UK delivery is free.

Is checkout secure?
Yes. Checkout runs on Shopify's PCI DSS compliant platform over an encrypted connection. We never see or store your full card number.

How can I contact you?
E-mail contact@marvexz.shop, call +44 7918 592846 or use the contact form on our Contact page. Our customer service hours are Monday to Friday 9:00 AM - 5:00 PM (UK time).

Where are you based?
Marvexz is operated by Marvexz, 75 Sharmon Crescent, Leicester, LE3 6NY, United Kingdom.